Products which are unused, undamaged, unopened and original packaging in tact and fully marketable may be returned within 14 days only by prior agreement in writing of the Seller and on payment. The seller does not offer free returns and the buyer will be responsible for returning the goods to the seller. If the seller arranges the return collection these costs will be deducted from any refund. In some cases an administration/restocking fee may be due. This will apply in relation to all SIP products where a 17.5% charge will apply. This too will be deducted from the refund. A refund will only be made once the product is checked and found to be fully serviceable and in as new condition.

The Seller will accept no liability in respect of the Products, whether for shortages, damage or non-delivery of Products or otherwise, unless the Buyer notifies the Seller in writing within 7 days of receipt of the Products or invoice/sales receipt.

Where the Buyer unreasonably rejects any Products, the Buyer shall have no further rights whatever in respect of the supply to the Buyer of such Products or the failure by the Seller to supply Products which conform to the contract of sale.

All monies paid form part of a contract of sale and are non-refundable If for any reason the Buyer fails, or refuses to take delivery of the Products at the time that such Products are due and ready for delivery, the Buyer will be in breach of contract. In such circumstances, the Seller may sell or otherwise dispose of the Products without prejudice to the Seller’s rights to legal redress for loss suffered in consequence of the Buyer’s failure to take delivery of the Products.

The provisions of the Seller’s Returns Policy applying to repairs of Products shall not apply to Buyers outside the United Kingdom.

This policy forms part of the General Terms of Business. Please refer specifically to Section 9 of the Terms of Business.