Customer Information & Policies
Monday to Thursday 9am – 5pm
Friday 9am – 3pm
Saturday & Sunday: Customer service closed (for telephone enquiries).
Payments we accept.
We accept online payment in a secure environment with the following credit and debit cards: Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, Visa Electron, Maestro, JCB. We also accept Paypal payments.
All of our prices are in GBP and exclude UK VAT
We do not keep card details.
How do we process payments?
We process all payments through Worldpay, and we do so when you place your order. Worldpay’s encrypted servers ensure your card and other personal details cannot be accessed by any third party. We do not retain your card details ourselves. We do collect your personal information through the ordering process and in order to facilitate delivery.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
If you are shopping from anywhere outside the UK, place your order and your credit card company will convert the transaction to your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.
We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice/sales receipt (not the confirmation email ). We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
After your first order you can chose to create an account, you will be emailed your password which will enable you to login. From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.
This is not a credit service.
What information do we collect?
We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalise your experience(your information helps us to better respond to your individual needs)
To improve customer service(your information helps us to more effectively respond to your customer service requests and support needs)
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.